Why government innovation starts with people, not technology

    Published by admin on Tue, 30/05/2017 - 14:57

    When it comes to Nesta’s work on government innovation, one of the core challenges that occupies our thoughts is how to help governments and the wider public sector respond to rising demand for services in the face of ever tighter budgets.

    We tend to think about potential solutions in terms of three core approaches: making smarter use of people, smarter use of data, and smarter use of technology. In this article, I want to explain why the order of those approaches is not accidental. Moreover, the fact that many attempts at public service reform have conducted them out of sequence may be precisely the problem.